FAQ

A. Rekeying is done when you have lost/stolen your keys and you need to change access to your building. What this entails is a removal of the locks and replacing of the internal pins inside the cylinder to suit a brand new key. When you wish to upgrade your lock or you are replacing your existing lock because it has been damaged beyond repair = replacement keys.

A. We require this form to be completed by a signatory person who we have on file for your key system. If you are new to the system or have just acquired the property you must call the office as a higher security form will be sent out when the appropriate identification has been provided. Voila – that’s it.

A. Mechanical will have the buttons, no batteries at all, and a turn knob that you need to push the door open. Digital also has a keypad but will automatically release of electric strike on the door frame and this is hardwired into the mains power. You can also have a battery operated digital keypad lock which is run on AA batteries.

A. The value of the contents will determine the type of safe you will need and your insurance carrier will advise you of the UL rating that your safe will require.

A. Following are averages for each rating:

• TL15 – $150,000*

• TL30 – $350,000*

• TL30X6 – $750,000*

• TRTL30X6 – $1,000,000 plus*

• TRTL60X6 – $2,000,000 plus*

* These are averages only and will vary by contents, insurer, location, and types of security equipment at the location.

A. As with residential locks, do not use obvious combinations such as phone numbers and addresses. Commit the combination to memory and do not write it down and leave it near the safe. Change the combination whenever an employee leaves who had access to the safe.

A. High security safes should be serviced on a yearly basis. Service cost is minimal in comparison the price of an opening and repair of a high security safe. Servicing should be done by a safe technician.

A. KGB Security sells fire, jewellery, gun and data safes for home use.

A. No, certain burglary rated safes are not fireproof. Safes are tested for fire or burglary or both. The safes will have labels designating their fire and burglary ratings.

A. mechanical lock employs a 3 number dial that is turned to the opening combination. If the combination needs to be changed it must be done by a qualified technician. The digital lock employs a push button dial that uses a series of numbers to open the lock and is powered by batteries. The combination can be changed by the user. Generally digital locks are easier to use, open quicker, and allow user combo changes.

A. A lightweight safe can be set anywhere but for the best protection our team will deliver, install, and secure your safe.

A. No, a standard fire safe will protect paper products only. Due to the high heat and humidity of a normal fire, photos and data should be stored in a data safe that does not allow the interior temperature to exceed 125 degrees.

A. No, it does not. Your insurance carrier will require insurance riders on jewellery or other valuables even though they are stored in your safe.

A. Some do and some don’t you will also need to look at the duration a safe will protect your belongings from fire.

A. No, the code is stored inside the lock.

A. These days its so easy to set up a online shop, trouble is you could be dealing with a criminal. However in QLD, ANYONE selling or installing safes over 50kg MUST have a Security License. We operate from legitimate premises in a 400 sq m showroom. Always ask to see their security license. Keep in mind this person WILL know your address and the type of safe you have. Hopefully they wont tell or sell your info to a criminal associate.

A. No, high quality safe locks have the ability to retain the code even if it battery is removed for a long period of time.

A. This has to be the question I get most often. Without doubt digital is more reliable, secure and convenient. Mechanical spin combination locks has many more moving parts which MUST be serviced. A digital lock has a penalty period if someone tries to work the code out. A spin combination lock can be an infinite number of times without the time penalty. Spin combinations are rarely changed because the process is somewhat complicated. To change a digital lock code its as simple as changing a Windows user password.

A. KGB Security provides safes for all circumstances, nearly every job is individually unique and dependent on a variety of variables; such as the value and type of the contents, (software, sentimental jewellery, irreplaceable documents etc.), the environmental risks, (business or residential), the probability of natural disaster, (fire, flood or earthquake) and more. Assessing these factors allow us to specifically tailor a safe your needs. Whilst cash and fire rating are the 2 most significant factors. In most cases (for example) professional installation and or safe placement should be considered to achieve optimum security. In conclusion there is no ‘best safe’ as there is not a ‘one size fits all’, solution. We want to provide you with the best security for your situation, this can only be achieved through assessment and consideration.

 

 

For a quote tailored to your needs or more information please call us on 1300 556 500

A. YES! KGB Security is no stranger to a pimped up safe, from stands to shoots, time locks to key locks we are able to equip your safe to whatever your heart desires.

A. Quality safes are designed to make it HARD to crack them open. However we can open ANY safe, you will need to set up an appointment for one of our skilled safe techs to ‘crack’ your safe. We have the blueprints for nearly every safe sold in Australia. Once open, our tech guys will repair and reinstate your safe to its original or higher a security standard.

A. Absolutely, we have extensive experience with safe transportation and installation; from moving big bank safes into squeezy apartments to hotel safes on resort islands, we can deliver and install any safe anywhere in Australia.

A. There is no simple answer to this question, however the best safe for you is dependent on your situation, whether it be to store sentimental belongings, fire protection for a stamp collection or both. It is entirely unique to you.

For professional advice on tailored security please call 1300 556 500

A. Yes, just as the door and frame of a house is covered by your insurance so is your safe. We will attend and open the safe and then repair it if possible or replace it. Keep in mind most crims cant crack an appropriately rated safe and generally just smash the keypad, dial or handle off. If the safe stays shut the safe has done its job !

A. Normally no, it depends on type and amount of times the door is opened.

A. ABSOLUTELY NOT, these is a proportion relationship between cost and reliability. The Lunar rover (moonbuggy) cost $38,000,000 because there was no roadside assistance on the Moon. Cheapie safes have muddied the water somewhat. After people do even a little research they understand the flaws with cheap safes.