Q. What is the difference between a deadbolt, dead latch and a dead lock?
Q. Do you guys cut keys?
Q. What does rekeying and replacement keys mean?
A. Rekeying is done when you have lost/stolen your keys and you need to change access to your building. What this entails is a removal of the locks and replacing of the internal pins inside the cylinder to suit a brand new key. When you wish to upgrade your lock or you are replacing your existing lock because it has been damaged beyond repair = replacement keys.
Q. What’s the difference between standard keys and restricted?
A. Restricted is higher security which means that keys can only be cut if we are provided with the signature that we have on file which means that this job has to go back to the original locksmith who did the job. Standard keys can be duplicated anywhere.
Q. How do I order a restricted key?
A. We require this form to be completed by a signatory person who we have on file for your key system. If you are new to the system or have just acquired the property you must call the office as a higher security form will be sent out when the appropriate identification has been provided. Voila – that’s it.
Do you guys install Energex locks – or those things that go on the meter for people to read them?
A. Yes we do supply Energex/Origin locks, but we do not supply Ergon locks.
Q. What is the difference between a mechanical and a digital keypad?
A. Mechanical will have the buttons, no batteries at all, and a turn knob that you need to push the door open. Digital also has a keypad but will automatically release of electric strike on the door frame and this is hardwired into the mains power. You can also have a battery operated digital keypad lock which is run on AA batteries.
BUSINESS SECURITY SAFES
What kind of safe do I need for my business?
A. The value of the contents will determine the type of safe you will need and your insurance carrier will advise you of the UL rating that your safe will require.
What are UL ratings?
Underwriter Laboratories tests safes and assigns ratings to them. Your insurance carrier will require the safe to have a specific rating based on the contents of your safe. UL ratings are as follows:
- TL15 – Tool Resistant 15 Minutes – Front Door Tested
- TL30 – Tool Resistant 30 Minutes – Front Door Tested
- TL30X6 – Tool Resistant 30 Minutes – All sides Tested
- TRTL30X6 – Torch & Tool Resistant 30 Minutes – All Sides Tested
- TRTL60X6 – Torch & Tool Resistant 60 Minutes – All Sides Tested
Q. How much coverage will an insurer give for the ratings?
- TL15 – $150,000*
- TL30 – $350,000*
- TL30X6 – $750,000*
- TRTL30X6 – $1,000,000 plus*
- TRTL60X6 – $2,000,000 plus*
* These are averages only and will vary by contents, insurer, location, and types of security equipment at the location.
Q. Should I use a mechanical or a digital lock?
A. Digital locks are as reliable as mechanical and offer biometric access, audit trail, multiple users, time delay, and time lock capabilities. Our sales staff can analyse your daily business uses and advise the best lock for your needs.
Q. What combination should I use on my lock?
A. As with residential locks, do not use obvious combinations such as phone numbers and addresses. Commit the combination to memory and do not write it down and leave it near the safe. Change the combination whenever an employee leaves who had access to the safe.
Q. Is delivery needed for my safe?
A. Due to the weight and size of commercial safes they must be delivered and installed by trained crews. All of our employees are trained in house and Security Safe is fully insured and complies with all OSHA and Workmen’s Compensation regulations. Here are our delivery estimates.
Q. Should I have my safe serviced?
A. High security safes should be serviced on a yearly basis. Service cost is minimal in comparison the price of an opening and repair of a high security safe. Servicing should be done by a safe technician.
Q. What is the difference between a locksmith and a safe technician?
A. Most locksmith experience is limited to door and car locks. A safe technician uses sophisticated tools and methods to overcome high security locks and systems. The safe technician attends schools and classes that teach the latest opening methods and they can also repair any safe that has been opened.
Q. What types of safes do you sell?
KGB Security sells fire, jewellery, gun and data safes for home use.
Q. Where should the safe be installed?
A. The safe should be installed closest to the area of its usage. If the safe is used to store jewellery then the master bedroom would normally be used – having your safe secured is what increases the time/friction for criminals, increases the likelihood for them to abandon the task.
Q. Are all safes fireproof?
A. No, certain burglary rated safes are not fireproof. Safes are tested for fire or burglary or both. The safes will have labels designating their fire and burglary ratings.
Q. What kind of safe should I buy?
A. This is determined by the value of the contents you are storing. The more valuable the contents, the higher the UL burglary rating you will need. If fire is your main concern, you would need a fire safe with a 1 or 2 hour fire rating.
Q. What is the difference between a digital and a mechanical lock?
A. mechanical lock employs a 3 number dial that is turned to the opening combination. If the combination needs to be changed it must be done by a qualified technician. The digital lock employs a push button dial that uses a series of numbers to open the lock and is powered by batteries. The combination can be changed by the user. Generally digital locks are easier to use, open quicker, and allow user combo changes.
Q. What combination should I use on my lock?
A. Do not use obvious combinations such as phone numbers and addresses. Commit the combination to memory and don’t leave it written down near the safe.
Q. Can I install my own safe?
A. A lightweight safe can be set anywhere but for the best protection our team will deliver, install, and secure your safe.
Q. Can I put a safe on the 2nd floor?
A. Weight of the safe and home construction are the determining factors. Safes up to 500kgs. can safely be placed on a 2nd floor that has adequate stairs and floor reinforcement. Normally a site survey will be required for upstairs delivery.
Q. Will a fire safe protect photographs and computer data?
A. No, a standard fire safe will protect paper products only. Due to the high heat and humidity of a normal fire, photos and data should be stored in a data safe that does not allow the interior temperature to exceed 125 degrees.
Q. Should my safe be bolted down?
A. Any safe that can be carried should be bolted down. Our installation crews will deliver, install, and secure your safe to prevent removal.
Q. Does my homeowner’s insurance cover my safe contents?
A. No, it does not. Your insurance carrier will require insurance riders on jewellery or other valuables even though they are stored in your safe.
Q. How big a safe do I need?
A. Evaluate the contents you wish to store in your safe then buy a safe that has a recommended rating above that.
Q. Can a safe protect from fire?
A. Some do and some don’t you will also need to look at the duration a safe will protect your belongings from fire.
Q. How long does a battery last?
A. 200-300 Openings.
Q. If I change the battery will I loose my code?
A. No, the code is stored inside the lock.
Q. Is it wise to buy a safe from an ONLINE (ONLY) Reseller?
A. These days its so easy to set up a online shop, trouble is you could be dealing with a criminal. However in QLD, ANYONE selling or installing safes over 50kg MUST have a Security License. We operate from legitimate premises in a 400 sq m showroom. Always ask to see their security license. Keep in mind this person WILL know your address and the type of safe you have. Hopefully they wont tell or sell your info to a criminal associate.
Q. What happens if my safe battery goes flat?
- A. The safes we sell have high quality locks, which upon reaching low battery often emit a series of ‘beeps’ as a warning to change battery. High quality safe locks store the battery under the keypad on the outside of the safe! We have done a tutorial on how to change your safe battery.
Q. If I remove change or remove the battery will my code be lost?
A. No, high quality safe locks have the ability to retain the code even if it battery is removed for a long period of time.
Q. How long does the average safe battery last?
A. Approximately two to four years however this varies with the number of times the lock is used. If the lock has a time delay function (such as in the Banking sector) the battery life is reduced and must be replaced more frequently.
Q. Spin combination or digital – which is best?
A. This has to be the question I get most often. Without doubt digital is more reliable, secure and convenient. Mechanical spin combination locks has many more moving parts which MUST be serviced. A digital lock has a penalty period if someone tries to work the code out. A spin combination lock can be an infinite number of times without the time penalty. Spin combinations are rarely changed because the process is somewhat complicated. To change a digital lock code its as simple as changing a Windows user password.
Q. Why do “security providers” need to be licensed in Qld?
A. So criminals cant set up shop in the security industry, recently the QLD Govt shut down a rogue locksmith company that had links to Hells Angels MC club. Q. Where have all the bikies gone? A. where laws can’t inhibit their criminal activities.
Click the link for the story.
Q. What safe is best for my business?
A. KGB Security provides safes for all circumstances, nearly every job is individually unique and dependent on a variety of variables; such as the value and type of the contents, (software, sentimental jewellery, irreplaceable documents etc.), the environmental risks, (business or residential), the probability of natural disaster, (fire, flood or earthquake) and more. Assessing these factors allow us to specifically tailor a safe your needs. Whilst cash and fire rating are the 2 most significant factors. In most cases (for example) professional installation and or safe placement should be considered to achieve optimum security. In conclusion there is no ‘best safe’ as there is not a ‘one size fits all’, solution. We want to provide you with the best security for your situation, this can only be achieved through assessment and consideration.
For a quote tailored to your needs or more information please call us on 1300 556 500
Q. Are older safes as secure as new safes?
A. Again, this is purely dependent on your specific safe security requirements, however I almost can guarantee that a high-grade second hand safe will be stronger than a Bunnings ‘cheapie’. The truth is that safes have a lifespan of approximately 20 years, not because of planned obsolescence or poor workmanship but the advancement of technology; protection against angle grinders for example was not foreseeable in the 1940’s and for all we know the average criminal of the future may be equipped with a light saber.
For expert advice please call 1300 556 500
Q. Can I get extra shelves, locks or a custom coloured paint job?
A. YES! KGB Security is no stranger to a pimped up safe, from stands to shoots, time locks to key locks we are able to equip your safe to whatever your heart desires.
Q. Are safes waterproof?
A. No, while a safe protects its contents from theft and fire safes are graded to suit different levels of resistance not water. To ensure one’s belongings are kept dry, insert valuables into zip lock bags for highest security.
Note some safes have special seals which swell when heat is applied keeping smoke and water from fire hoses out.
Q. What if I forget my safe code or safe combination?
A. Quality safes are designed to make it HARD to crack them open. However we can open ANY safe, you will need to set up an appointment for one of our skilled safe techs to ‘crack’ your safe. We have the blueprints for nearly every safe sold in Australia. Once open, our tech guys will repair and reinstate your safe to its original or higher a security standard.
Q. What are the best fireproof or theft-proof safes?
A. While there is a myriad of safes now available and conversely there are varying factors for your specific requirements. The value of the contents and probability of fire are two considerations that should be taken into account, i.e. proximity to bushfire zone as apposed to an apartment with built in fire sprinklers. Its unwise to store paper records in a high grade safe or diamonds in a fire safe. We will sell you the right safe for your needs !
For a tailored safe suitable to your needs call us on 1300 556 500
Q. Can you ship/transport my safe anywhere is Australia?
A. Absolutely, we have extensive experience with safe transportation and installation; from moving big bank safes into squeezy apartments to hotel safes on resort islands, we can deliver and install any safe anywhere in Australia.
Q. What does ‘Cash Rating’ ‘Insurance Rating’ mean?
A. These terms are simply a measure of the difficulty required to ‘crack’ a safe open and should be applied discerningly dependent ones particular contents, situation or risk.
For more information please read my blog dedicated to this topic.
Q. What safe is best for my home?
A. There is no simple answer to this question, however the best safe for you is dependent on your situation, whether it be to store sentimental belongings, fire protection for a stamp collection or both. It is entirely unique to you.
For professional advice on tailored security please call 1300 556 500
Q. Should safes over 300kg be bolted down ?
A. Yes I argue all safes should be bolted down, even ones that are 3000kg. It’s such an easy process and it will make stealing the safe almost impossible.
Q. If my safe is damaged in attempted burglary or fire, can it be opened or repaired?
A. Yes, just as the door and frame of a house is covered by your insurance so is your safe. We will attend and open the safe and then repair it if possible or replace it. Keep in mind most crims cant crack an appropriately rated safe and generally just smash the keypad, dial or handle off. If the safe stays shut the safe has done its job !
Q. Can I install the safe myself?
A. Possibly yes it depends on your skill level. As a general rule safes under 100kg are easy to install, heavier safe require specialist equipment.
Q. Should I get my safe serviced?
A. Normally no, it depends on type and amount of times the door is opened.
Q. Why do cheapie safes have a backup key and more expensive ones don’t?
A. The keypads and locks that cheapie safe makers use DEMAND a backup key system. They often have the batteries on the inside as well. Nearly ALL high grade safes use quality locks that have a very low failure rate. Also a lot of “unauthorised entry” to safes occurs via these override or backup keys. Note a lot of times the backup keys are stored inside the safe.
Q. Are cheap safes strong?
A. ABSOLUTELY NOT, these is a proportion relationship between cost and reliability. The Lunar rover (moonbuggy) cost $38,000,000 because there was no roadside assistance on the Moon. Cheapie safes have muddied the water somewhat. After people do even a little research they understand the flaws with cheap safes.
Q. Where is the best place for a safe?
A. Firstly it should be placed where it will be used, no point having a high grade safe under the stairs if dress jewellery is left on the dresser regularly. Some people naively think they can hide a safe so that criminals won’t discover it. Just as rats have a nose for cheese, crims seem to find well hidden items. Usually people hide a small or cheapie safe rather than buy the “right” safe and allow it to defend against an attack. This sadly is a all or nothing wager. It makes sense to buy the correct safe and then install it where it will be used properly.