Warranty Claims - KGB Security Brisbane Locksmiths and Safes

Safe warranty claims

All our NEW safes come with a manufacturer’s warranty (Manufacturer’s Warranty). If the Manufacturer’s Warranty applies, we will liaise with the manufacturer as to your claim under the Manufacturer’s Warranty, however we will not be liable for any Manufacturer’s Warranty.

If the safe has NOT been serviced in accordance with the manufacturers service & or maintenance schedule your warranty claim may be refused. Your claim will be investigated at your Premises, or on arrangement. We will assist the manufacturer to determine the authenticity of the claim and if the claim is valid, the manufacturer will, at its discretion, provide a replacement or repair of the product. If a claim is valid, the manufacturer will cover the final cost of replacement or repair of the product. If a claim does not fall under the Manufacturer’s Warranty and is not valid, you will be required to pay for all related costs, including investigation, freight costs, etc.

You further agree that, except as expressed in these terms, we do not provide any warranty for the products, and, to the maximum extent permitted by law, our obligations to you for any defects in the products is limited to the remedies you have available under the Australian Consumer Law or under these Terms.

If the product is damaged during freight, the consumer must notify KGB Security Pty Ltd in writing via email within 24 hours of receiving the goods. KGB Security Pty Ltd will investigate the issue on a case by case basis and provide assistance to the customers.

Pre-owned and refurbished safe warranty

All refurbished safes are sold in good faith however our warranty for said safes will be 90 days for the safe & 24 months for any digital locks we install on the safe. Warranty on these safes excludes damage arising from abuse such as slamming the door etc.

Locksmith warranty claims

All work performed by KGB Security on existing door locks or other mechanical security equipment will be warrantied for 90 days. New locks will be covered by the Manufacturers warranty for their stated warranty peroid. Any labour to remove and replace such item is not covered under our warranty. Where a warranty claim is requested outside of “normal business hours” an additional labour fee may be charged.

Electronic security warranty claims

Any repairs carried out on EXISTING security equipment will be warrantied for 90 days. Any failures of your existing equipment is not covered by our warranty.

Any NEW electronic seurity equipment supplied and installed is covered by a six-month defect’s liability period. During this time, if any equipment fails due to manufacturing defects, KGB Security will replace it at no extra cost under the manufacturer’s warranty. However, damages resulting from external factors such as power surges, water ingress, vandalism, pests, vermin or alterations by IT and Telco providers are not included in the defects liability period and will be subject to rectification charges.

After this period, the manufacturer’s warranties continue to apply to all supplied and installed equipment. Please be aware that labor costs for the inspection, replacement, or reconfiguration of faulty equipment are not included in the manufacturer’s warranty and will be charged to the customer.